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Pre-Sales Related Frequently Asked Questions
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1. What form of payment do you accept? |
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2. What kind of servers are you using? |
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3. What is the sign-up process? |
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4. Do you support Microsoft FrontPage Extensions? |
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5. Do you support Active Server Pages (ASP)
or Cold Fusion? |
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6. Do you offer 24/7 technical support? |
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7. Do you host international domain names? |
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8. Do you offer a money back guarantee? |
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9. Do you offer domain name registration? |
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10. Do you provide domain name parking? |
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11. Do you allow adult material? |
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12. Are there any setup fees? |
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13. Will you place advertisements on my
site? |
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14. Can I access my site with and without
the www? |
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15. Can I register a domain name only? |
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16. How long does it take for my account
to be active ? |
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17. How long has Hostingplex.com been
in business? |
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18. What currency are your fees in? |
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19. Do your servers run UNIX or Windows
NT? |
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20. Do you provide shell access? |
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21. What kind of technical support do
you provide? |
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22. What do you consider excessive resource
use? |
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23. Are your prices in Canadian or US
Dollars? |
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What
form of payment do you accept? |
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We accept Visa, Mastercard, Cheques, Money Orders and
Paypal. |
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What kind
of servers are you using? |
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Currently, all of our Web servers are Intel Pentium
4 2.4Ghz servers running Redhat Linux and Windows 2000 Advanced Server.
Each server has minimum 512MB DDR Ram. |
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What is the
sign-up process? |
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After you complete your order, we will send you a welcome
e-mail with appropriate account information for you to log in and
start using our services. You will have full access to create additional
services. |
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Do you support
Microsoft FrontPage Extensions? |
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Yes, we support Microsoft FrontPage Extensions. This
is included when you purchase a hosting account with us, free of charge.
We fully support FrontPage 98, 2000 and 2002. |
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Do you support
Active Server Pages (ASP) or Cold Fusion? |
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Yes, we are support ASP or Cold Fusion. These languages
are only supported on Microsoft's Windows NT platform. Providing services
on a Unix-based server allows us to support PHP, Perl and mySQL. |
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Do you offer
24/7 technical support? |
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Yes, as a part of our "Customer Satisfaction Policy",
we provide full 24/7/365 technical support via trouble ticket and
e-mail. If the problem is an emergency, level 3 technical support
is available, however from past experiences, we have been able to
fully satisfy customers through trouble ticket and e-mail requests. |
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Do you host
international domain names? |
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Yes, we provide hosting services for international domains.
It is your responsibility to contact the registrar of your domain
name and have them point your domain name to our nameservers. Once
the domain has fully propogated, your site will work just fine. |
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Do you offer
a money back guarantee? |
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Yes! Another part of our continued strategy to customer
satisfaction. If you are unhappy with our service for any reason,
we offer an unconditional 30-day money back guarantee. With this,
you have nothing to lose! We know you won't be dissapointed, so what
are you waiting for! |
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Do you offer
domain name registration? |
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Yes, we can register any new domains for you at the
low price of only $7.50 a year. HostingCampus.com can currently register
.com, .net, .org, .info, .biz, .us and .ca domain names. |
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Do you provide
domain name parking? |
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Yes, we can park additional domain names to any account
that you host with us for FREE. There are no additional monthly fees
associated with this service. |
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Do you allow
adult material? |
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No, Currentl we are not allow adult-related content
on our servers. |
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Are there
any setup fees? |
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Yes and no. If you are selecting one of our shared services,
there is no set up fee. However, if you are selecting one of our dedicated,
managed, professional or application services, there may be a setup
fee. |
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Will you
place advertisements on my site? |
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No. We are a professional web hosting company and you
will have full control over the content that is placed on your web
site, we'll never put anything there! |
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Can I access
my site with and without the www? |
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Yes, you will be able to access your domain
name with or without the "www." |
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Can I register
a domain name only? |
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Yes, you can register domain names for only $7.50 a
year, please visit our secure order form and select the "domain only"
option. |
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How long
does it take for my account to be active? |
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INSTANTLY! Your account is instantly activated when
you order via our secure order form with a credit card. If you select
payment via cheque or money order, then your account will be activated
after we have received your payment. |
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What currency
are your fees in? |
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Our fees are in U.S. Dollar Funds. |
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Do your
servers run UNIX or Windows NT? |
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Yes, Our servers run Redhat Linux and Windows 2000 Advanced
Server. |
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Do you provide
shell access? |
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Yes, we provide our customers with shell access |
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What kind
of technical support do you provide? |
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We will answer any questions and help fix any problems
related to your web hosting account. We will provide 24/7 support
for all services and features that are offered as services by HostingCampus.com.
Sorry, we do "not" provide technical support for software or services
provided by third parties. All support methods are done either via
e-mail or trouble ticket. |
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What do
you consider excessive resource use? |
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Please understand that our #1 priority is to keep our
services in perfect operating condition so that they will remain up
and running smoothly at all times. If any account on the server jeopardizes
our server or network, we will address this problem as soon as possible,
most of the times suspending the account. If a website uses more than
10% or more of our system resources for 60 or more seconds, our network
administrators will either notify you of the issue or suspend your
account to resolve the issue later. |
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Are your
prices in Canadian or US Dollars? |
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Our prices listed on the web site are in US dollars.
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