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99.99% Uptime Guarantee
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If your web site downtime is more than a cumulative
.72 hours per month, we will credit the amount of downtime over .72
hours to your next quarter hosting fees. Downtime is referred to as
our network equipment being down. We do not possess control over the
Internet, therefore we cannot guarantee that you will be able to access
your site due to circumstances beyond our control. We guarantee that
our network will be up and functioning 99.99% of the time per month.
We feel a safety net of .01% each month allows us time for repairs
and unforeseen events that may arise. |
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In order for you to receive a credit on your account,
you must request such credit within ten (10) days after you experienced
the down time. You must request credit by sending an electronic mail
message using our email form HERE. For security, the body of this
message must contain your account number, the dates and times of the
unavailability of your website, and such other customer identification
requested by HostingCampus.com. Credits will usually be applied within
sixty (30) days of your credit request. Credit to your account shall
be your sole and exclusive remedy in the event of an outage. |
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Restrictions
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Credits shall not be provided to you in the event that you have
any outage resulting from
(1.) scheduled maintenance as posted from time to time at HostingCampus.com,
(2.) your behavior or the performance or failure of your equipment,
facilities or applications, or
(3.) circumstances beyond HostingCampus.com's reasonable control,
including, without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability
of interruption or delay in telecommunications or third party services,
including DNS propagation, domain name registration / transfer,
failure of third party software or hardware or inability to obtain
raw materials, supplies, or power used in or equipment needed for
provision of your web site, or
(4.) a client breaking any item in HostingCampus.com's "terms of
conditions and acceptable use policy" causing a machine to fail
as a result.
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Price Freeze Guarantee
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HostingCampus.com guarantees for as long as you are
a continuous client, in good financial standing, and you keep renewing
your contract for web hosting service, we guarantee that you will
be locked into paying today's web hosting prices forever. If your
web hosting package gets upgraded with new features, more web space
or bandwidth we will add these additional new services to your account
for free while keeping your low price in tact. This guarantee applies
to all HostingCampus.com shared web hosting accounts, reseller plans,
dedicated servers and E-Business solutions. We must be notified of
the wish to upgrade the package to the new features, more web space
or bandwidth. |
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30 Day Money Back Guarantee
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At HostingCampus.com customer satisfaction is our main
priority! Each of HostingCampus.com's services carries a 30 day money
back guarantee. If you are not completely satisfied with our services
within the first 30 days of usage you will be given a full refund
of the monthly fees excluding setup fees, add-ons, overages, or domain
registration. Setup fee will be retroactively charged if waived or
discounted in the original charge. Setup fees are only refundable
if the account order is canceled prior to activation. Refunds are
requested through you control panel. No refund is available after
the 30th day. All cancellations must be received through our web site
as per the deadlines indicated. Phone requests will not constitute
acceptance of any cancellation. |
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